Terms & Conditions

Warranty

Repairs / Service

We stand behind our service and if problems arise, we are happy to go over the work that was carried out and ensure it is done to your satisfaction.

New Bicycles

Every new bicycle purchase comes professionally assembled. Your purchase includes a year of free adjustments. This allows us to ensure you get what you paid for, and your new bike is set up, comfortable and you are happy with it.

Parts & Accessories

Warranty on parts and accessories vary from brand to brand, however all warranty issues are dealt with in house. You will never be responsible for shipping or returning a product to a manufacturer. We’re here to help with any and all warranty related issues. Feel free to inquire directly with regards to specific warranty concerns.

Return Policy

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, return the item within 30 days and we’ll replace it, give you a refund, or store credit. Please read “Returns” below for more information.

Items purchased in store

Returns require the original receipt and merchandise must be unused and in original packaging. If you are unable to locate your receipt, we may be able to provide a copy if your transaction if it was processes using your customer profile created in-store.

Store credit only will be given on all clearance and sale items
Special order items are final sale

Items purchased online

If you need to return an item you purchased online please contact us. We are more than happy to return an item but are unable to refund shipping fees. This means you will be required to pay to ship the item back to us. Once we receive the item we need to approve its condition. Returns require the original receipt and merchandise must be unused and in original packaging. Contact us at info@halifaxcycles.com for more information.

Store credit only will be given on all clearance and sale items
Special order items are final sale

Return of bicycles – to be determined

Gift Cards are non-transferrable, hold no cash value, and cannot be exchanged or returned for cash, credit

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